Front Office Manager

Lead Front Office Operations
Manage the daily operations of the Front Desk, Guest Services, Concierge, Bell/Door Staff, and Valet teams.
Ensure smooth, efficient, and welcoming guest experiences throughout the hotel.
Maintain Marriott brand standards while preserving the hotel's unique boutique identity.
Drive Business Performance
Manage the front office budget and monitor departmental expenses.
Control labor costs and approve department purchasing.
Work closely with the Revenue Management team to maximize room revenue through upselling strategies and effective inventory management.
Build and Develop Your Team
Recruit, train, mentor, and develop front office supervisors and team members.
Conduct performance reviews and set clear service expectations.
Foster a positive, accountable, and guest-focused workplace culture.
Deliver Outstanding Guest Service
Personally oversee VIP arrivals, Marriott Bonvoy Elite members, and special guest experiences.
Use guest preferences and historical information to create personalized stays.
Resolve complex guest concerns professionally while ensuring long-term guest satisfaction and loyalty.

Education & Experience
Option 1

High School Diploma or GED
Minimum 4 years of leadership experience in Front Office, Guest Services, or a related hospitality role
OR

Option 2

Bachelor's degree in Hospitality Management, Hotel Operations, Business Administration, or a related field
At least 2 years of relevant hospitality leadership experience
Preferred Experience
Previous experience as an Assistant Front Office Manager or Front Desk Manager in a luxury, lifestyle, or boutique hotel.
Experience working with Marriott hotels is an advantage.
Skills & Qualifications
Strong knowledge of Marriott Property Management Systems such as FOSSE, OPERA, or LIGHTSPEED.
Experience managing departmental budgets, labor forecasting, and financial performance.
Excellent leadership, communication, and problem-solving skills.
Ability to remain calm under pressure while leading diverse teams and delivering exceptional guest service.
Passion for creating memorable guest experiences and developing high-performing hospitality teams.
Equal Opportunity Employer
We are committed to creating an inclusive workplace and welcome applications from qualified candidates of all backgrounds.