General Recreation (VAJ)

The Kids Club Associate is responsible for creating exceptional guest experiences in a highly empowered hospitality environment. The role involves representing the hotel throughout the guest journey and delivering warm, personalized, and seamless service from arrival through departure.

You will supervise and organize a wide range of children\'s activities, both indoors and outdoors, throughout the year. You will also ensure that Kids Club associates, facilities, equipment, and activities consistently meet the highest hotel service and safety standards.

The ultimate goal is to create memorable experiences for young guests and their families, turning every visit into a positive and enjoyable experience.

A genuine passion for hospitality and a naturally friendly service personality. Strong emotional intelligence and excellent interpersonal skills. At least 1 year of experience in a similar role, preferably within a 5-star hotel or hospitality environment. Strong written and spoken English communication skills. Knowledge of additional languages is an advantage. A minimum of a high school diploma is required. A college degree or diploma in Hotel Management, Hospitality, Childcare, Recreation, or a related field is preferred.

Your performance will be measured against your ability to: Carry out all operational responsibilities in accordance with established hotel service standards, policies, and procedures. Consistently exceed guest expectations and go the extra mile whenever possible. Anticipate guest needs, prevent complaints, and provide effective service recovery when required. Communicate proactively and professionally with colleagues and other hotel team members. Always prioritize the safety, comfort, and interests of guests and their families. Create engaging, enjoyable, and age-appropriate experiences for children. Core Competencies Put the Customer First – Understand guest needs and consistently deliver excellent service. Drive for Results – Take responsibility for achieving high standards and positive outcomes. Learning – Continuously develop knowledge, skills, and hospitality expertise. Resilience – Remain positive, professional, and effective in challenging situations. Adaptability – Respond positively to changing guest needs, operational requirements, and business priorities.