Refund Policy

Last Updated: June 20, 2026

Thank you for using NatunKicho. We strive to provide high-quality recruitment, career development, and premium digital services. This Refund Policy explains when refunds may be issued for purchases made through our platform.

1. Scope of This Policy

This Refund Policy applies to all paid services offered through NatunKicho, including but not limited to:

• Premium Memberships
• Employer Subscription Plans
• Featured Job Listings
• Company Profile and Branding Services
• AI-Powered CV and Resume Services
• Premium CV Templates
• Digital Career Resources
• Other Digital Products and Services

2. Digital Services and Subscription Purchases

Due to the digital nature of our products and services, purchases are generally non-refundable once access has been granted, a service has been delivered, or digital content has been made available.

However, NatunKicho may review refund requests on a case-by-case basis under the circumstances described below.

3. Eligible Refund Requests

A refund may be considered if:

• You were charged multiple times for the same purchase.
• A technical issue prevented delivery of the purchased service and our support team was unable to resolve the issue.
• The purchased service was not provided as described.
• The transaction was processed due to a verified billing error.
• The request complies with applicable consumer protection laws.

4. Non-Refundable Items

The following purchases are generally non-refundable:

• Completed subscription periods.
• Featured job postings that have already been published.
• Downloaded CV templates or digital resources.
• Completed AI-generated CV or resume services.
• Advertising, promotional, or branding services that have already been delivered.
• Services suspended or terminated due to violations of our Terms of Service.
• Partial use of subscription benefits.

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team.

Cancellation prevents future billing but does not automatically entitle you to a refund for current or previous billing periods unless otherwise required by law.

6. Refund Request Procedure

To request a refund, please contact our support team within 14 days of the transaction date and provide:

• Your full name
• Registered email address
• Transaction or invoice number
• Description of the issue
• Any supporting documentation

Refund requests submitted after 14 days may not be eligible for review.

7. Review and Processing

All refund requests are reviewed individually. If approved, refunds will generally be processed through the original payment method.

Processing times may vary depending on the payment provider, bank, or card issuer.

8. Fraud Prevention

NatunKicho reserves the right to deny refund requests where there is evidence of abuse, fraud, chargeback misuse, policy violations, or attempts to gain unauthorized access to services.

9. Chargebacks

If you experience a billing issue, we encourage you to contact our support team before initiating a chargeback with your payment provider. Unauthorized or fraudulent chargebacks may result in account restrictions or suspension.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions regarding this Refund Policy or wish to request a refund, please contact us:

NatunKicho
Email: support@natunkicho.com
Website: https://natunkicho.com