Front Office Executive

Sandy Land Hotel & Resorts is looking for a professional, friendly, and customer-focused Front Office Executive to join our hospitality team in Cox’s Bazar. The successful candidate will be responsible for delivering excellent guest service, managing front desk operations, handling reservations and check-ins/check-outs, and ensuring a smooth guest experience throughout their stay.

Welcome guests and provide professional and friendly service. Handle guest check-in and check-out procedures efficiently. Manage room reservations, cancellations, and guest inquiries. Provide information about hotel facilities, services, and local attractions. Handle guest requests, complaints, and feedback professionally. Coordinate with Housekeeping, Maintenance, F&B, and other departments. Maintain accurate guest records and front office documentation. Handle payments and prepare relevant reports when required. Ensure the reception area remains organized and presentable. Follow hotel standards, policies, and procedures.

Diploma/Degree in Hotel Management, Hospitality, or a related field preferred. Previous experience in a hotel front office or guest service role is preferred. Good communication and interpersonal skills. Good command of Bengali and English. Computer literacy and familiarity with hotel PMS systems will be an advantage. Professional appearance and positive attitude. Ability to work shifts, weekends, and public holidays.