Job Description
A prestigious 5-star luxury hotel in Oman is seeking an experienced and service-oriented Guest Relations Manager (GRM) to lead the Guest Relations function and deliver exceptional, personalized experiences to hotel guests.
The GRM will be the key point of contact for VIPs, repeat guests, long-stay guests and guests celebrating special occasions. The position requires strong leadership, excellent communication, sophisticated guest-handling skills and the ability to resolve concerns professionally while maintaining luxury-service standards.
The role will also work closely with Front Office, Housekeeping, Concierge, Food & Beverage, Engineering, Security and other departments to ensure a seamless guest journey. These responsibilities reflect the high guest-recognition, multilingual-service and guest-relations standards expected of 5-star hotels in Oman.
Key Responsibilities
Diploma or Bachelor\'s degree in Hospitality Management, Hotel Management, Tourism, Business Administration or a related field.
Minimum 3 years of relevant experience in Guest Relations, Front Office or a similar management/supervisory role.
Previous experience in a 4- or 5-star luxury hotel or resort is highly preferred.
Experience handling VIPs, repeat guests and high-profile clients.
Strong knowledge of luxury guest-service standards.
Excellent verbal and written English communication skills.
Arabic and/or another international language would be an advantage.
Good knowledge of hotel PMS systems such as Opera/Opera Cloud or equivalent.
Strong Microsoft Office skills.
Excellent leadership, interpersonal and problem-solving abilities.
Professional grooming and confident communication.
Ability to work shifts, weekends and public holidays.
Luxury-hotel GRM positions in Muscat commonly emphasize VIP and repeat-guest recognition, complaint resolution, team coaching, PMS knowledge and cross-department coordination.
Requirements & Qualifications
Guest Relations | VIP Handling | Luxury Hospitality | Front Office | Service Recovery | Complaint Management | Team Leadership | Guest Recognition | Communication | Problem Solving | PMS/Opera | Guest Satisfaction | Staff Training | Cross-Department Coordination