Hotel Manager / Hotel Manageress

We are seeking a dynamic, experienced, and customer-focused Hotel Manager/Manageress to oversee the daily operations of our hotel. The successful candidate will ensure exceptional guest satisfaction, lead and motivate staff, maintain operational excellence, and drive business growth while upholding the highest hospitality standards. Hotel managers typically oversee front office, housekeeping, food & beverage, maintenance, budgeting, staffing, and guest experience to ensure smooth operations and profitability.

Manage the overall day-to-day hotel operations. Ensure exceptional guest service and satisfaction. Supervise Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Recruit, train, coach, and evaluate hotel staff. Prepare and manage budgets, expenses, and revenue targets. Monitor occupancy, sales performance, and operational efficiency. Handle guest complaints professionally and resolve issues promptly. Ensure compliance with health, safety, and company standards. Develop strategies to increase revenue and improve guest experiences. Prepare operational and financial reports for senior management.

Bachelor\'s degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 3–5 years of hotel management experience (experience in 3, 4, or 5-star hotels preferred). Strong leadership and team management skills. Excellent communication and interpersonal abilities. Knowledge of hotel PMS systems (Opera, IDS, Fidelio, or similar). Strong financial, budgeting, and problem-solving skills. Ability to work under pressure and manage multiple departments. Excellent customer service orientation.